10 Essential Features for an On-Demand Services App

New on-demand technology has completely changed the Internet. Everyone is so busy with their career and family life that there is not much time to handle everything at once! What exactly are these on-demand services? On-demand services are something you can opt for in the comfort of your own home. On the other hand, an on-demand service app can be downloaded for free or at a low cost to bridge the gap between customer needs and customers! These services are a huge stepping stone in any mobile app development company. And check out the on-demand services app features here.

As everyone reaches for their mobile to make their lives easier, an on-demand services app can be the perfect choice for your business. It’s the best way to increase your company’s revenue and all while making the customer happy in the comfort of their own home. On-demand businesses are so popular these days because people are looking for quick and affordable services that can be delivered to their doorstep, be it food, beauty services, courier services, transportation, and of course shopping!

The on-demand economy works well for a custom mobile app that supports both iOS and Android user platforms. Increasing your sales couldn’t be more convenient with the help of a miracle app that can reach people with just a click.

While there are plenty of benefits, one of the main benefits of an on-demand app involves getting that ROI back from your business because you get a lot of customers.

Here are a few more:

The popularity of mobile phone applications

Almost 92% of people use mobile apps compared to the mobile web, and according to the survey, this number will only increase with time. It is one of the best reasons to invest in a customized mobile app that will attract even more customers. On-demand service apps are the best choice when you want to invest in your business.

The era of digitization

When a merchant wanted to present his services to customers, he needed proof of labels, receipts, and warranties. It took a lot of persuasions to convince customers why they needed the services. Information is available online and can be accessed anytime and anywhere because everything is digitized.

Secure payments and fast delivery

Online payment methods have greatly facilitated timely customer service and also improved scalability. On-demand service apps can always be tailored to customer needs. This can help the business adapt to changing market needs and stay ahead of the competitive market.

If you can plan well and design your app smartly, customers can enter their daily routes and pick up their packages on the way. This can save you the cost of sending a personal courier to his delivery address. However, even if your employees can deliver more than a few shipments a day, that would be enough to keep you going. You can attract more customers if you offer fast delivery or even same-day delivery. Also, the customer could get the products or services quickly and you will be able to receive payment immediately.

The benefits are great, especially when the business is risky, but to develop a successful application, you will need the right features of an on-demand service app.

Here are 10 key features needed in an on-demand services app:

1. Authentication and Security

When customers download an app, they often look for proper security once they reach the payment section. Most apps or payment options on the web have certain authentication symbols that make the customer feel they can trust the app or website. Most importantly, customers can rely on the payment gateway to enter their personal and payment details.

2. Basic notice

Whenever you have any upcoming sales or offers, announcements are the best way to reach clients and let them know. It is a convenient marketing tool for any application.

3. Live to track

Everyone likes reassurance, and adding live GPS tracking to your mobile app can be very reassuring to your customers. The customer can thus be connected with the courier, the delivery person, and the exact location. Even if they wish to change the delivery time or date, they can easily do so as they receive constant updates on their product or service. This is one of the main reasons why many on-demand service apps are so popular!

4. Other payment options

Even though online payments are so popular, limiting your customers to specific payment options can never be right. People prefer variety because it is not necessary for everyone to have the same payment option. Apart from basic credit cards, debit cards, and net banking, the introduction of virtual wallets can prove to be very beneficial for better sales.

5. Easy interface

This is key because if the app is not easy to use or the information is scattered all over the place, people will immediately uninstall the app. A good app should also be easy to use and informative. It should be detailed and it should be easy for the customer to add or remove products or services as they wish. Customers should be able to easily find what they are looking for and there should be clear filtering and sorting options.

6. Effective customer care

Customers should be able to reach out in case of any complaints. It should be made available to them to chat with the customer care manager, call them or even send an email regarding the issue. Customer care executives should have minimal time to get back to the customer to resolve their issues. This is important for a satisfied customer base.

Effective customer care is a basic requirement if you want satisfied customers because those customers will spread the word about your app! In addition to chat support, you should also set up chatbots for basic inquiries so people can ask about tracking and other purchase details. You should also add an SOS helpline number in your app that they can contact in case of any emergency they face.

7. Rating and Review Options

Adding an opportunity for customers to provide feedback can generate a kind of trust that other apps or websites typically lack. When a customer can rate and review products or services, it can help them share their experiences with other customers and help other users of your app make decisions.

8. Adding recent search activity and past orders

Customers need to be able to use the application easily. Adding their recent search activity to your app development can help them find products or services they’ve previously searched for. Adding past orders can help them repeat orders or browse valuable information.

The terms AI and ML are used interchangeably, but here’s what they are. Artificial intelligence refers to artificial intelligence, which means we are creating smart machines that can perform tasks in this digitized age. ML refers to Machine Learning, which is a part of AI that is based on the concept that we should give machines data and let them learn on their own.


However, ML has become part of AI. While AI would perform specific functions, ML allows it to go further. With machine learning, AI would be able to respond to complaints, recognize whether they are complaining or complimenting, and respond accordingly. It would also be able to identify emotions in music. 9. Wish list function

The customer may not be able to purchase the item or service on-site. Adding a wishlist feature to your app can be very useful as they can add the item to their wishlist and later purchase it directly or by adding it to their cart.

10. Visual appeal

When people say that an app should look visually appealing, they don’t just mean that it should look pretty or colorful. The colors should match well in the application. The text should not be too light or too dark, and the background should not be the same color as the text. It doesn’t have to be too fancy. It just has to be readable and informative.


Creating a perfect app is a special art and it is important to have the right features and elements in on-demand service apps. Success is not far if you follow the instructions and use them in your personalized application! Moon Technolabs is an On-demand app development company with extensive experience in creating on-demand solutions for various industries. Our best practices and insights are useful for creating such an application for your business.