Monday, September 26

Small businesses using the potential of text to speech in the right way

Digital technology has changed the way humans interact. Text to Speech is a technology that can transform texts into spoken words. It empowers self-service communication which at times can be a very critical component of interaction, especially through digital platforms. Voice recognition technology has been altered by the Text to speech systems. Interactive Voice Response (IVR) is a service that converts written texts to speech voices. Intelligent Virtual is getting popular among the contact center business. It can handle initial customer service requests and if needed then transfer the call to human agents. A business that installs text to speech voice service can add recorded voice to the IVR scripts instantly. It allows the callers to pick from various alternatives offered. It is an important feature that allows businesses to draw more customers that allows them to set more expressive and unique TTS voices.

With voice recognition technology, TTS offers the tone and pitch of a human voice. Many TTS software support popular languages; thus, Indian language text to speech software would offer their customers options of multiple languages within one menu. The Indian language text to speech software also offers Indian accents to individual languages.

TTS is very beneficial for small businesses as merging Indian language text to speech a business can help in easy business expansion. It helps in transparent management with flexible price alternatives. It makes quality control easy as it is very rigorous which results in a positive outcome for the investment. Texts to speech voices maintain a high level of voice quality, where pronunciations and accents are accurate which eliminates the chances of misunderstanding and misinterpretation. It also gives an agent control over the volume, pace, text emphasis, and speech rate as per the situation. It makes campaigns efficient as customization becomes easier with text-to-speech voices. Customization of voice modulation with appropriate pitch and tone can be used as per the product or service of the campaign.

Small businesses can use TTS to reap the maximum benefit in the following way:

  1.  The natural human voice helps to offer better communication. With appropriate pitch, voice, accent, and tone communication can be more fruitful. Human resources can be an issue for small businesses, where TTS can be very beneficial. A small business can run efficiently with fewer people as TTS would offer multiple languages within one solution.
  2. Brand image is an important asset for a small business. A single TTS voice can use numerous interaction points that enhance the brand image.
  3. It is economical as a small group of people can do more work with a reduced work burden that lowers the operating expenses. Easy scalability is another important feature that helps small businesses with TTS. TTS helps with massive amounts of data that can be easily translated into audio recordings. It takes very less time to work with long sections of text by engaging a voice actor.
  4. The accuracy of TTS leaves no room for manual correction or monitoring which does not require any external or multilingual support. The customized campaign service can be done without any manual support which reduces extra expenditure. Flexible pricing is beneficial for cost management.
  5. It helps in more customer engagement and enriches service satisfaction by sending automated appointment notifications, due dates, event reminders, etc. This also helps in generating lead generation.
  6. TTS helps in reading out large and complex text very easily with fluency and correctness. The automatic service helps to instantly convert and offer the service.

TTS is a strategic investment that is economical, reduces workload, and eliminates expert external support. It benefits the overall growth of a business. It does not require any external setup cost. With multiple language options, it can reach more people while offering rich service satisfaction in a very short time.

Knowlarity is one of the trusted TTS service providers for small, medium, and large size businesses. A small size business can gain brand image and quality service solutions from Knowlarity. It can also avail expert opinion and guidance that might help a business to make a profitable investment.